Data Deletion

1. Your right to deletion

Renaska is operated by Agencia Leidy Echavarria S.A.S. (NIT 901.147.131-7, Calle 34B #65D 43, Medellín, Colombia), the Data Controller for the platform data. As a user, you have the right to request the complete deletion of your personal data from our systems.

This includes your account, company information, contacts, conversation and inbox history — including messages and data received through the WhatsApp Business, Instagram, and Facebook Messenger (Meta) integrations — and any other data associated with your profile.

2. What gets deleted

Upon receiving your request, we delete: account data (name, email, password), company and employee data, conversation and inbox history (including data obtained through the Meta APIs — WhatsApp Business, Instagram, and Facebook), Renaska billing records, and any data generated within the platform.

Payment transaction records processed by Stripe cannot be deleted, as Stripe is legally required to retain them. Renaska does not store credit card data.

3. How to request deletion

Send an email to [email protected] from the address associated with your account with the subject line "Data Deletion Request". Include the name of your company registered in Renaska so we can identify your account correctly.

4. Deletion timeline

We process your request within a maximum of 15 business days. You will receive an email confirmation once the process is complete.

5. Exceptions

We may retain data for the minimum time required by applicable law (Colombia, United States) or when there is an active dispute, pending contractual obligation, or request from a competent authority.