No complaint or warranty goes unanswered or untracked.
Every PQRS and every warranty becomes a case with type, priority, owner and status. Your team knows what is still open and your client gets an answer.
A complaint lost in a chat is a lost client and, in many countries, a legal risk. PQRS turns every request, complaint, claim, suggestion or warranty into a formal case with an owner and a date.
It works for the external side (your clients) and the internal side (your team). Each case carries type, priority, status, attachments and a full thread, so nothing goes unanswered and you can prove how it was resolved.
Every module capability grouped by area.
Every PQRS with its type and priority.
For your clients and for your team.
Everything is logged through resolution.
The case lives next to their profile and conversation.
Three real scenarios where this module makes a difference.
The client reports a defect; the case opens with a photo, an owner and high priority until resolved.
Logging the warranty with its validity and the history of what was done to honor it.
An employee suggests a process change and it is tracked as an internal case.
Does it help comply with PQRS regulation in Colombia?
It gives you the record that process requires: every case with type, date, owner and full traceability through to close. Whether that satisfies your legal requirements is something your advisor should confirm.
Does it handle warranties as well as complaints?
Yes. Warranties are a case type with their own validity and management history.
Can the client open a case?
Cases are created by your team or from the client conversation; they stay linked to the client profile.
All modules active from day one. AI working for you from the first moment.