No complaint or warranty goes unanswered or untracked.
Every PQRS and every warranty becomes a case with type, priority, area, owner and its own case number. Your team knows what is still open, and you can see where you are losing the most money.
A complaint lost in a chat is a lost client and, in many countries, a legal risk. PQRS turns every request, complaint, claim, suggestion or warranty into a formal case, with an area, an owner and its own case number (PQRS-00001).
It works for the external side (your clients) and the internal side (your team). Each case carries type, priority, status, attachments, and stays linked to the client profile, the order and the shipment, so nothing goes unresolved. A board shows you the most frequent issues and where you are losing the most money.
Every module capability grouped by area.
Every PQRS with its type and priority.
Every case reaches whoever should solve it.
Everything is logged through resolution.
To see where the problem is.
Three real scenarios where this module makes a difference.
The client reports a defect; the case opens with a photo, an owner and high priority until resolved.
The warranty is logged as a case, with its owner and case number, until it gets resolved.
An employee suggests a process change and it is tracked as an internal case.
Does it help comply with PQRS regulation in Colombia?
It gives you the record that process requires: every case with type, date, owner and full traceability through to close. Whether that satisfies your legal requirements is something your advisor should confirm.
Does it handle warranties as well as complaints?
Yes. Warranties are just another case type, with their own owner and case number.
Can the client open a case themselves?
No. Cases are created by your team, and stay linked to the client profile, order and shipment.
All modules active from day one. AI working for you from the first moment.