Terms of Service

1. Parties and Acceptance

These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "Subscriber") and the two affiliated entities that trade under the commercial name Renaska ("Renaska," "the Company," "we," "us"): (a) WLM Business Solutions LLC, a Delaware limited liability company (EIN 32-0770823), the contracting, commercialization, and billing entity for the service; and (b) Agencia Leidy Echavarria S.A.S., a company organized under the laws of Colombia (NIT 901.147.131-7), the operator, developer, and support provider of the platform. Billing and collection are performed by WLM Business Solutions LLC from the United States in U.S. dollars (USD); technical operation, development, and support are provided by Agencia Leidy Echavarria S.A.S.

By creating an account, clicking "I Agree," or using any feature of the platform, you confirm: (a) you have read and accepted these Terms; (b) you have authority to bind the organization you represent; (c) you are at least 18 years old. If you disagree, do not use the service. We may update these Terms with 30 days' advance notice; continued use after the effective date constitutes acceptance.

2. Service Description

Renaska is a cloud-based business management platform (SaaS) that provides, within a single monthly subscription plan, the following integrated modules: unified messaging inbox (WhatsApp Business, Instagram, Facebook, Telegram), clients, product catalog, multi-warehouse inventory, point of sale (POS), orders and Kanban workflows, quotes and invoicing (PDF), purchase orders, expenses and basic accounting, suppliers, shipping, payment methods, manufacturing and operations, double-entry accounting, human resources and payroll, bookings, AI agent (Google Gemini), reports, PQRS (complaints & inquiries), and internal chat.

Available modules may vary by market (Colombia / USA) and may be added, modified, or discontinued with prior notice. The service is provided through web access at renaska.com (Colombia) and renaska.us (United States) and associated mobile applications.

3. User Accounts

To access the service the Subscriber must: (a) Register a business account with truthful, complete, and current information; providing false information may result in immediate account termination. (b) Maintain the confidentiality of access credentials; Renaska is not responsible for damages resulting from failure to do so. (c) Immediately notify Renaska of any unauthorized use of the account by writing to [email protected]. (d) Keep contact information current, as Renaska uses it for legal and service notifications.

Renaska offers access via email and password or Google OAuth 2.0. During the private beta phase, registration requires a valid one-time invitation code. Renaska reserves the right to suspend or cancel accounts that violate these Terms, without prejudice to the Subscriber's rights under applicable law.

4. Plan, Pricing, and Billing

Base price: USD $40/month for U.S. subscribers and USD $30/month for Colombian subscribers (displayed as a discount from the base price). The plan includes all platform modules, 3 employee seats, 1 GB database, and 10 GB file storage.

Add-on charges: +$3 USD per additional employee seat (above 3), +$3 USD per additional GB of database storage (above 1 GB), +$3 USD per additional 10 GB of file storage. AI module usage (AI Agent — Google Gemini) is billed at Google's processing cost multiplied by 2.00 (100% markup), based on actual token consumption.

Billing in Colombia: amounts are displayed in Colombian pesos (COP) using the USD/COP exchange rate at the time of billing, updated daily and rounded up to the nearest 100 COP. Prices do NOT include IVA or any Colombian value-added tax. WLM Business Solutions LLC invoices directly from the United States as a foreign company. Pursuant to Article 437-2 of the Colombian Tax Code, Colombian subscribers may be responsible for self-declaring and paying the applicable VAT on imported digital services ("IVA por importación de servicios"). Consult your accountant or tax advisor. Billing in the USA: amounts are in U.S. dollars (USD); no federal sales tax applies, but applicable state and local taxes may apply where required by law.

Charges are collected monthly in advance via Stripe (international), Wompi or ePayco (Colombia), or PayPal. If a payment fails, Renaska will retry up to 3 times over 5 business days and notify you by email. If payment remains outstanding, we will (a) restrict or fully suspend access — for you and all your users — after 7 calendar days; (b) terminate the account and begin the 30-day data export countdown after 30 calendar days of continued non-payment.

Impact on your end users: WLM Business Solutions LLC has no contractual or legal relationship with your customers or employees ("end users"). If the Service is suspended or terminated due to your non-payment or breach, we bear no liability toward your end users for any resulting interruption, data loss, or business harm. You agree to indemnify us from any claims brought by your end users arising from a suspension caused by your failure to maintain an active subscription.

Right of withdrawal (Colombia — Law 1480/2011, Art. 47): Colombian consumers may withdraw from the contract within 5 business days of its conclusion, provided the Service has not been activated or materially used. Contact [email protected] within the applicable deadline. This right is mandatory and cannot be excluded by contract.

5. Free Trial

Renaska may offer free trial periods at its sole discretion, providing access to all plan features for the duration specified at the time of the offer. Upon expiry of the trial period without conversion to a paid plan, access to the service is suspended and the Subscriber's data is retained for 30 additional days to allow export, after which it is permanently deleted.

Renaska reserves the right to modify the conditions or discontinue free trial offers at any time without obligation of compensation.

6. Cancellation and Refunds

The Subscriber may cancel the subscription at any time from the platform's administration panel or by submitting a written request to [email protected]. Cancellation takes effect at the end of the current monthly billing period; the Subscriber retains access to the service until that date.

Refund policy: payments made are non-refundable on a pro-rated basis for unused days in the paid period. The Subscriber may cancel at any time; no refund is issued for the current billing period in progress, except in the following cases: (i) Billing error attributable to Renaska. (ii) Exercise of the statutory right of withdrawal within the Colombian legal deadline (5 business days from the date of contract conclusion — Law 1480/2011, Art. 47), provided the Service has not been activated or materially used. (iii) Service unavailability exceeding the committed monthly SLA, in which case a proportional service credit applies (not a cash refund).

Renaska may terminate the subscription unilaterally for material breach of these Terms, with 24 hours' prior notice except in cases of urgency (fraud, malicious activity). Data export window: you have 30 calendar days from the effective date of termination or suspension to request a data export at [email protected]. For non-payment suspensions, this window starts on the date of first suspension — not the date of final account closure. After 30 days, data may be permanently deleted with no further obligation.

7. Acceptable Use Policy

The Subscriber and its users agree to use the platform in compliance with applicable law and not to use it for:

(a) Illegal, fraudulent, or public-order-violating activities. (b) Sending unsolicited bulk messages (spam), violating Colombian Law 2300 of 2023, the U.S. CAN-SPAM Act, or any commercial communication without prior recipient consent. (c) Distributing malware, viruses, ransomware, or other malicious code. (d) Unauthorized access to systems, networks, or accounts of third parties or other Renaska subscribers. (e) Collecting third-party personal data without valid consent or in violation of data protection law. (f) Reverse engineering, decompiling, extracting source code from, or disassembling any component of the platform. (g) Reselling, sublicensing, or brokering the service without prior written authorization from Renaska. (h) Uploading or storing content that infringes third-party intellectual property rights. (i) Activities that jeopardize the security, availability, or performance of the platform for other subscribers.

Violation of this section may result in immediate account suspension without refund and, where applicable, a claim for damages.

8. Intellectual Property

Renaska and its licensors own all intellectual property rights in and to the platform, including (without limitation) source and object code, visual design, trademarks, logos, domain names, proprietary databases, and content generated by Renaska.

Renaska grants the Subscriber a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the service solely in accordance with these Terms and during the subscription term. This license does not constitute a transfer of intellectual property rights. Data and information entered by the Subscriber ("Subscriber Content") remains the property of the Subscriber; Renaska obtains only the rights necessary to provide the contracted service.

9. Subscriber Data and Content Responsibility

The Subscriber retains ownership of all data it enters into the platform. Renaska acts as a Data Processor and processes such data only in accordance with the Subscriber's instructions and for the purposes described in these Terms and the Privacy Policy.

The Subscriber is solely responsible for: (a) The accuracy, truthfulness, and legality of data entered. (b) Obtaining necessary authorizations from its own customers, prospects, suppliers, and employees whose personal data is entered into the platform, in compliance with applicable data protection law (including Law 1581/2012 in Colombia and applicable U.S. state privacy laws). (c) Complying with the legal obligations applicable to the Subscriber as a Data Controller with respect to its own customers' data. (d) Not infringing third-party rights through content stored or processed on the platform.

10. Service Availability, SLA, and Maintenance

Renaska commits to maintaining service availability with a target uptime of 99.5% per calendar month, calculated excluding scheduled maintenance windows.

Renaska will provide at least 24 hours' advance notice of scheduled maintenance affecting service availability, except in cases of security urgency. In the event of unplanned unavailability exceeding 0.5% of the monthly total, the Subscriber may request a proportional service credit by submitting a written request to [email protected] within 10 days of the incident.

Renaska does not guarantee uninterrupted service and is not liable for outages caused by circumstances beyond its reasonable control (force majeure, third-party infrastructure failures, DDoS attacks, or telecommunications network disruptions).

11. Limitation of Liability

To the fullest extent permitted by applicable law: (a) Renaska shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss or corruption of data, business interruption, or reputational harm, arising from the use of or inability to use the service, even if Renaska was advised of the possibility of such damages. (b) Renaska's total aggregate liability to the Subscriber for any cause of action shall not exceed the total amount paid by the Subscriber in the 12 months preceding the event giving rise to the claim.

These limitations do NOT apply in the following circumstances: (i) Willful misconduct or gross negligence attributable to Renaska (Colombian Civil Code, Art. 1522; liability for fraud/dolo cannot be contractually excluded). (ii) Death or bodily injury caused by Renaska's negligence. (iii) Violation of data protection law to the detriment of Data Subjects. (iv) Any circumstance where applicable law expressly prohibits excluding liability.

Renaska does not warrant that the service will be error-free, uninterrupted, or that it will meet all of the Subscriber's specific requirements beyond those expressly described in these Terms.

12. AI Features — Intermediary Role and Disclaimer

IMPORTANT NOTICE ON THE USE OF ARTIFICIAL INTELLIGENCE. Artificial intelligence models, just like humans, can make mistakes: they may generate erroneous, inaccurate, or incomplete quotes, orders, calculations, or replies. The AI Agent is therefore an assistance tool that does NOT replace human judgment and must remain at all times under the supervision of each subscribing company's human team, which is responsible for reviewing, correcting, and intervening in the system's behavior before any quote, order, or communication takes effect toward its customers. Accordingly, Renaska assumes no liability for erroneous quotes, orders, or decisions generated by the AI system. Because Renaska charges solely for actual AI consumption and never a percentage of the effective sale, Renaska's financial liability for any AI error is limited, to the maximum extent permitted by law, to the AI cost of the specific conversation in which the error occurred, and shall in no event extend to the value of the sale, to economic loss, lost profits, or any other resulting harm. This limitation does not apply to willful misconduct or gross negligence, nor to any other case in which mandatory law (Law 1480 of 2011 and Law 1581 of 2012, for Colombian consumers) prohibits its exclusion.

WLM Business Solutions LLC provides AI capabilities exclusively as a technology intermediary. The AI Agent module routes prompts to Google Gemini 3.0 Flash, a third-party large language model operated by Google LLC. We do not own, train, or control the underlying model. Your use of AI features is also subject to Google's Terms of Service and Generative AI Prohibited Use Policy.

Large language models are probabilistic systems. They can produce outputs that are inaccurate, incomplete, inconsistent, outdated, biased, or otherwise inappropriate. WLM Business Solutions LLC makes NO representation or warranty as to the accuracy, reliability, or fitness for purpose of any AI-generated content — including suggested customer replies, business recommendations, summaries, or financial figures.

TO THE FULLEST EXTENT PERMITTED BY LAW, WLM BUSINESS SOLUTIONS LLC IS NOT LIABLE FOR ANY HARM ARISING FROM: (A) THE CONTENT OR ACCURACY OF AI-GENERATED OUTPUTS; (B) DECISIONS MADE IN RELIANCE ON AI OUTPUTS; (C) AI RESPONSES DELIVERED TO YOUR END USERS; OR (D) ANY FAILURE OR BEHAVIORAL CHANGE IN THE UNDERLYING AI MODEL. You bear sole responsibility for reviewing AI outputs before use.

13. Indemnification

The Subscriber agrees to defend, indemnify, and hold harmless WLM Business Solutions LLC, its members, managers, officers, employees, contractors, and licensors from and against any claims, demands, legal actions, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) The Subscriber's or its users' use of the platform in violation of these Terms or applicable law. (b) The Subscriber's infringement of third-party rights (intellectual property, privacy, data protection). (c) Data and information entered by the Subscriber into the platform, including claims arising from failure to obtain proper authorization to process such data. (d) Claims brought by the Subscriber's end users arising from a service suspension or termination caused by the Subscriber's non-payment or breach.

Renaska will notify the Subscriber in a reasonably timely manner of any such claim and will cooperate in its defense at the Subscriber's expense.

14. Changes to the Terms

Renaska may modify these Terms at any time. Material changes (to pricing, rights, liabilities, or jurisdiction) will be notified at least 30 calendar days in advance by email and/or via a prominent notice on the platform.

Continued use of the service after the notice period expires constitutes acceptance of the updated Terms. If the Subscriber does not accept the changes, it may cancel the subscription before the notice period expires and will receive a pro-rated refund for the unused portion of the current billing month.

15. Governing Law

These Terms and any disputes arising from them are governed by the laws of the State of Delaware and applicable federal laws of the United States of America, without regard to conflict of law principles.

Colombian mandatory law carve-out: mandatory provisions of Colombian consumer law (Law 1480/2011) and data protection law (Law 1581/2012) apply to Colombian consumer subscribers to the extent they cannot be lawfully excluded by contract. This carve-out does not affect the governing law for business-to-business disputes or non-mandatory provisions.

16. Dispute Resolution

Informal resolution: before formal proceedings, the parties agree to attempt good-faith negotiation for at least 30 calendar days after written notice of the dispute.

Binding arbitration: unresolved disputes shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Wilmington, Delaware. The arbitrator's award is final and binding. The Federal Arbitration Act governs. CLASS ACTION WAIVER: each party waives the right to participate in class actions or representative proceedings. Disputes must be brought individually.

Exception for emergency relief: either party may seek injunctive or equitable relief from state or federal courts in New Castle County, Delaware. Colombian mandatory regulatory recourse: Colombian consumer subscribers retain the right to file complaints before the Superintendencia de Industria y Comercio (SIC) for alleged violations of Law 1480/2011 or Law 1581/2012, regardless of this arbitration clause.

17. General Provisions

(a) Entire agreement: These Terms, together with the Privacy Policy and any additional policies incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements and communications. (b) Severability: If any provision is found null, invalid, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. (c) No waiver: Renaska's failure to enforce any right or provision of these Terms in a particular instance does not constitute a waiver of that right. (d) Assignment: The Subscriber may not assign its rights or obligations without prior written consent from Renaska. Renaska may assign the agreement in connection with a merger, acquisition, or sale of relevant assets, with 30 days' prior notice to the Subscriber. (e) Force majeure: Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control. (f) Language: The Spanish version of these Terms is the controlling version. Any translation into another language (e.g., English) is provided for convenience only; in case of conflict, the Spanish version prevails.

18. Effective Date

These Terms of Service take effect on June 26, 2026, and remain in force for the duration of any active subscription between the Subscriber and Renaska. Termination of the agreement for any reason does not affect provisions that by their nature survive termination — intellectual property, limitation of liability, indemnification, dispute resolution, and governing law — which remain in effect indefinitely.

The most current version of these Terms will always be available at: renaska.us/legal/terms (English) and renaska.com/legal/terms (Spanish). Entities: WLM Business Solutions LLC (Delaware, USA; EIN 32-0770823) — contracting, commercialization, and billing; Agencia Leidy Echavarria S.A.S. (NIT 901.147.131-7, Calle 34B #65D 43, Medellín, Colombia) — operation, development, and support. Trade name: Renaska. Contact: [email protected].